Shipping policy
Shipping Options:
- Standard and Express Shipping are available through DHL and Aramex.
- Shipping methods may differ based on the destination.
Shipping Charges and Delivery:
- Delivery across all regions in Lebanon is free via Aramex.
- For international deliveries to select countries, DHL and Aramex shipping fees apply, based on your location.
- Shipping costs are calculated by the weight of your order, the shipping method chosen, and your location.
- Total shipping costs will be shown at checkout.
Delivery Timelines:
- Estimated delivery times will be provided during the checkout process.
- Delivery durations may vary depending on the chosen shipping method and destination.
Order Processing:
- Orders are usually processed within 1-2 business days after payment confirmation.
International Shipping:
- Available to certain countries.
- Customers are responsible for any customs duties, taxes, or other fees imposed by their country.
- We cannot predict or control these charges. Contact your local customs office for more information before ordering.
- Compliance with the laws and regulations of the destination country is the customer’s responsibility. We are not liable for legal breaches.
Package Tracking:
- An email with tracking details will be sent once your order is dispatched.
- Track your package’s status and location with this information.
Address Accuracy:
- Customers must provide accurate shipping information.
- We are not responsible for delays or extra costs due to incorrect addresses.
Delivery Issues:
- For issues like lost or damaged packages, contact our customer support within 10 days of receiving tracking information.
Returns and Refunds:
- Refer to our Returns and Refunds Policy at https://vaultki.com/refund-returns/ for shipping-related issues.
Force Majeure:
- We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, wars, acts of terrorism, and postal strikes.
Contact Us:
- For shipping-related queries, contact our customer support at support@vaultki.com.
Terms Updates:
- We reserve the right to modify these shipping terms and conditions at any time. Check this page periodically for updates.